Payments, Shipping, & Returns
Payments and Payment Options:
Our web store uses PayPal and Shopify powered by Stripe as the credit card Merchant Service for all transactions. You do not have to have a PayPal account in order to pay by credit card, debit card or electronic check. You can simply check out and provide your credit card or debit card number and billing address, or you can pay directly from your bank account using an electronic check, without having a PayPal account and without having to log in to PayPal. If you do have a PayPal account, you can use your account to pay using any of the payment options available to you in your account. As you may know, paying with your PayPal account, if you have one, gives you additional protections when buying online.
Whichever method of payment you choose neither Blue Five Media, who runs this store on our behalf, nor The Immortal sees any of your credit card, billing or account information - you only give this information to the secure payment service through their secure payment pages and not to Blue Five Media or The Immortal. Hence neither Blue Five Media nor The Immortal has access to or is able to store any of your personal payment information or your credit card or debit card number or bank account number. Your privacy and security are taken seriously by both Blue Five Media and The Immortal and and have therefore specifically set up our web store to ensure that your sensitive personal information is never put at risk.
If you select to pay through PayPal and you are paying by credit or debit card and not by PayPal account, look for the link on the first PayPal payment page that will allow you to bypass the PayPal login and pay directly. It should look similar to one of the illustration above.
Please Note: When you create an account in our web store, you are providing information to allow us to deliver your order to you and to be able to contact you. This includes providing us with the shipping address for your order. Any shipping address referred to or completed on any PayPal Merchant Service payment page when you check out is not used by this web store. The only shipping address used by our web store for shipping your order to you is the one you provide to the web store. This is confirmed on your order confirmation email.
Please Also Note: If you pay by directly by credit card or debit card, your credit card statement or bank account statement will show the transaction as 'BLUEFIVEMEDIA' and not our web store name or The Immortal. This is because Blue Five Media runs the web store on our behalf and manages the payment services on our behalf.
Payment for Your Order:
Orders for custom embroidered or custom printed products cannot be cancelled once the order has been accepted and production has commenced. The order is personal to you. Hence payment is required at the time of order.
Shipping and Returns
How Long Does It Take to Ship My Orders?
Apparel items from our store that are ordered to be embroidered or printed are made for you 'on-demand'. This means that orders can take up to 10 business days to ship. This is because products that are embroidered or printed are made for you when we receive your order and we do not commence making the final product complete with its logo or design until you place your order - they are not held in stock.
You must therefore allow the production time in addition to the length of time it will take for shipping to determine how long it will be before you receive your order. You will then have an estimate of the delivery date of your order by adding together the production time and the estimated shipping time. Note that the shipping option you choose applies after the embroidery or screen printing is completed with the exception of Saturdays, Sundays and Holidays. In these cases shipment will be next business day following the weekend or holiday.
When your order is shipped, we will send you an order status change email. This will include the UPS tracking number if available.
Here is how long it takes to ship UPS ground to your location when ordered for US delivery:
Apparel items that are screen printed may be held in stock in small quantities. Hence any orders for screen printed products that are in stock will usually ship within 48 hours of your order.
What is the Cancellation and Returns Policy for Embroidered or Printed Products?
Orders for custom embroidered or custom screen printed products which includes those printed using dye sublimation or Direct To Garment (DTG) digital printing cannot be cancelled once the order has been accepted and production has commenced. The order is personal to you. Orders for custom embroidered or custom printed products cannot be returned for a refund unless the product itself is defective on delivery. If the product you have ordered is defective on arrival please contact Blue Five Media for a Return Authorization Number (RAN). Returns will not be accepted without a RAN. Blue Five Media will replace the defective product or refund the purchase price at its sole discretion. Claims for damage or loss in transit must be made directly with the carrier.
An Ethical Approach to Product Supply
We take great care in working with our apparel suppliers to ensure that the products available in this store meet certain criteria. As you would expect, our suppliers source products from around the world in order to provide customers with as much variety as possible. Most of the products available through this web store are sourced overseas. To ensure good standards of employment practices we expect our suppliers adhere to the following standards:
To comply with all relevant local and national laws, particularly on: working hours and conditions, health & safety, rates of pay, terms of employment and minimum age of employment.
We work with suppliers that deal with manufacturers that all have either published social responsibility programs or are certified suppliers such as those that are approved by the Worldwide Responsible Accredited Production (WRAP) organization - an independent, non-profit organization dedicated to the certification of lawful, humane and ethical manufacturing throughout the world - or are part of the Fair Labor Association (FLA) - a nonprofit organization dedicated to ending sweatshop conditions in factories worldwide.
You can see an example of a corporate resonsibility program from Anvil, one of the brands we carry, here: Anvil Corporate Responsibility.
Specifically, we do not knowingly offer products that exploit the environment, animals or the people involved in the product's production and supply or are from companies that test on animals. We do not knowingly sell products which contain materials known to be hazardous to people and other living things, such as: CFCs, Asbestos, Halons, PCBs, Carbon tetrachloride, 1, 1, 1-Trichloroethane, Tetrachloroethylene, Lead and its compounds, Cadmium and its compounds, Mercury and its compounds, Chlorinated paraffins, PVC, TBT (tributyl tin), and Chromium VI. Specifically, we do not knowingly sell products that are on the State of California Prop 65 List of Carcinogens and Teratogens.
Many of the suppliers we deal with hold the Oeko - Tex standard. This standard contains analytical tests for specified harmful substances and gives limiting values based on scientific considerations. A manufacturer whose product meets the requirements set by the standard is licensed to use the registered mark or label "Tested for Harmful Substances according to Oeko-Tex Standard 100" on their products. Others may hold accreditations to organization such as EcoCert International in order to establish a product's genuine Organic status.
You are welcome to email us if you think that any of the products in this web store do not adhere to the standards set out above.